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MCI plans to hire 300 more workers in Melbourne at new call center on John Rodes Blvd.

Rick Neale
Florida Today

Melbourne's call-center employment boom continues amid the coronavirus pandemic: MCI plans to hire another 300 employees at its fast-growing facility.

On Aug. 10, MCI opened a Melbourne call center inside a 70,000-square-foot building on North John Rodes Boulevard.

"The capacity is 500 agents, which we're targeting to get to sometime next year. We're just shy of 200 agents right now," said Bill Haack, senior vice president of operations.

On Aug. 10, the company opened a Melbourne call center inside a 70,000-square-foot building on John Rodes Boulevard.

"It's a combination of both at-home agents and some agents that work on-site. We're maintaining social distancing and taking all the (COVID-19) protocols. But the bulk of our staff is work-at-home right now," Haack said.

Last month, Radial announced plans to hire 1,567 holiday-season workers in Melbourne to communicate with retail customers via phone, chat and social media.

Headquartered in Iowa City, Iowa, MCI operates 14 call centers across the country, including Florida sites in Jacksonville and Tampa. This year, Haack said his company passed the 4,000-employee plateau.

Haack said the Melbourne center handles customer service for federal and commercial accounts, including COVID-19 contact-tracing programs for a couple of state agencies. He declined to identify his company's clients.

“With Florida being a great talent pool for us already in Jacksonville and a very pro-business environment, we felt the state was ripe for another MCI contact center," MCI Chief Executive Officer Anthony Marlowe said in a news release announcing the Melbourne opening.

"Pair that with low- to no state income taxes and readily available bilingual speakers in the talent pool locally, and the ingredients for success were at hand," Marlowe said.

MCI also operates facilities in Georgia, Massachusetts, New Hampshire, New Mexico, South Dakota, Texas and Nova Scotia. To apply for a job, visit mci.world/careers

"The state of the world now is, an at-home agent is the way to go," Haack said. "Quite honestly, we're all pleasantly surprised that our at-home agent model — across the industry, not just with us — has worked out very, very well." 

More:Radial hiring 1,567 customer care workers in Melbourne for the holiday shopping season

More:Melbourne referendum would renew council's authority to grant tax exemptions

Rick Neale is the South Brevard Watchdog Reporter at FLORIDA TODAY. Contact Neale at 321-242-3638 or rneale@floridatoday.com. Twitter: @RickNeale1. To subscribe: https://cm.floridatoday.com/specialoffer/