DMH Foundation gets request to help in survey

Published: Wednesday, January 16, 2013 at 14:24 PM.

BONIFAY — DMH Patient and Public Relations Director Brenda Blitch informed the Doctors Memorial Foundation that a mandatory survey was being issued for all Acute Care Hospitals and their HCAHP Score would affect the hospital’s funding during their regularly scheduled meeting Friday, Feb. 11.

According to www.patient-centeredcare.org, The HCAHPS survey “is a nationally standardized survey that captures patients’ perspectives of their hospital care. It allows consumers, for the first time, to compare hospitals based on measures of how effectively they are satisfying patients‘ needs and expectations. The survey‘s 27 questions look beyond clinical outcomes and technical capabilities of hospitals and focus instead on aspects of the care experience that are particularly meaningful to patients, including: communication with doctors, communication with nurses, communication about medications, responsiveness of hospital staff, pain management, quality of discharge instructions, cleanliness of hospital environment and quiet of hospital environment.”

“This is their way of making sure you earn what you get paid,” said Blitch.

She explained that it would be $2,000 for the contract and additional for the surveys.

“This is done by an independent contractor to insure that there’s no way that we can tamper with the results,” said Blitch. “We’ve got the option to use mail-in surveys or by phone. We’re requesting that the Foundation consider helping with some of the expenses.”

The Doctors Memorial Hospital Foundation is preparing for their biggest fundraiser of the year, Golf Ball Drop and Golf Scramble.

The Fourth Annual Doctors Memorial Foundation Golf Scramble and Golf Ball Drop is scheduled for Friday, April 12 at the Dogwood Lakes Golf Club.



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